How to Respond in a Tough Situation
Being in a car accident is the last thing anyone wants - but when it does
happen, there are ways of making sure that the legal and insurance issues
are handled with as little stress as possible.
- First of all - stay calm.
- If someone is injured, be sure to call for medical
- Make sure you call the police.
- Don't publicly make any statements where you either
accuse the other person of causing the accident or take all the blame
yourself. It could open you up to legal problems.
- Whatever you do, don't leave the scene until you've had
a chance to talk with the officer and you've gotten their name. It's
important to make sure that your side of the story goes on the record.
Afterward, it's a good idea to get a copy of the police report.
- Make sure you have a pre-printed copy of your insurance
information in the glove compartment, along with a camera you can use to
provide pictures for the insurance company. A disposable camera with a
flash for nighttime or interior shooting is usually best for this.
- In dealing with the other driver, make sure you get
their name, address, driver's license number and insurance information - and
that they get the same information from you.
- Also, make sure to get information from any witnesses
- Make sure you get pictures of any physical evidence of
what could have caused the accident.
- Write down pertinent details such as where the accident
took place, what the weather was like, etc.
- Once the information's exchanged, report the accident
to the insurance company immediately, even if it's not your
- Make sure you understand how you're covered, and don't
be afraid to ask the insurance company to explain the conditions of your
coverage and payments.
- Don't be afraid to seek legal advice - and don't sign
anything if you don't understand it.
- When you're using a body shop to get repairs to your
vehicle, be aware that the insurance company can recommend a shop, but you
are under no legal obligation to use its services. You have the legal right
to choose the shop to do your repairs.
- Also be aware that insurance companies sometimes try to
dictate what type of parts are used in a vehicle's repair. They might
insist that a shop not use Original Equipment Manufacturer (OEM) parts, as
they are more expensive.
You have a right to know what kind of parts are being used on your vehicle,
and to know if your insurance policy dictates what kind of parts can be used
in your car. If your policy lets you choose, you have the right to decide
- An insurance company also has the right to inspect your
vehicle, but it is not required to do so. In addition, they cannot require
you to visit one of their own claim centers.
- And finally: Make sure you learn from this accident,
but also let yourself move on from what happened. Everyone has an accident
once in a while - it's just something that happens.
Remember - Drive Safely!
Want more information on your rights? To make an appointment, call us at
773-804-9040 or make an appointment
What People Say About Us
This place is great! They did a wonderful job & returned my car promptly. They were very straight forward about the work that needed to be done on my car, and didn't push extra projects. I will definitely be back!
We have trusted this shop for years. They are great & have become our friends.
I've used America Auto Service countless times since I wrote my first review. Never a single issue, always happy and always priced right. Highly recommended!
I can't say enough about America Auto. Octavio and his team have been servicing my vehicles for over a decade, and I have consistently been impressed with the prices, the quality of the work, the prompt attention, and above all the HONESTY of the work. Octavio has a total enthusiasm for what he is doing for your car, and he shares that with you as the customer! Many times I have left his shop with a new education in how my vehicle works. You will always see the old part and the new part, with a thorough explanation on what was wrong and why. Very highly recommended!!
I am more than pleased with the service provided me by America Auto Service. Octavio and his team did a great job on my car which has a lot of issues. They explained me what exactly was the problem and finished everything very quickly and professional. Totally recommend!
I highly recommed this shop. Since the day I first arrived, it was great customer service. My car was involved in a car accident on Sept 03rd and before I decided to go with America Auto Service & Body Shop, I searched 2 other shops around the area that did not provide good customer service at all. They where more worried if the insurance was going to pay for the services or not. America Auto Service & Body Shop truly did a very good job with the repairs on my car. My car looks brand new and its a 2010 Honda Civic. I am satified 100% and if I ever need their services, i will come back without any doubt. Try them, you wont regret it.
Been my mechanic for over 15 plus years. Love the professionalism. If you think they don't know, well......they will know what to do and get the job done. Octavio and Alberto keep up the great work.
I have been taking my vehicles to America Auto Services & Body Shop Inc. for a few years already. The first time I went to the shop I though my older car was on its last legs. Octavio and his staff correctly diagnosed the issues with my car and suggested a plan of action to address the issues over time and gave me assurances that my old beater still had a few years in it. True enough I was able to keep my car running for a fraction of the cost of buying a new one. Octavio has always been great at suggesting courses of action regarding repairs that take into account personal preferences, schedules and financial situation. He truly works with you.